Covid-19

Our Statement

Expectations Cruises remain committed to providing our customers with quality and worry-free cruise packages. We know that whether you are currently seeking that perfect cruise, or are looking ahead to your upcoming holiday, you may have some questions about how a cruise holiday may be affected by ongoing world events.

It’s worth remembering that:

By booking with Expectations Cruises your holiday is financially protected.
As members of ABTA, we follow an industry Code of Conduct. All cruises are ‘package holidays’ therefore granting you specific rights and protections under UK legislation.
We are an industry-leading cruise agent and tour operator and have been trading for over 20 years.

What happens if our holiday is no longer operating or has been subject to a ‘significant change’ prior to travel?

We are working closely with our cruise line partners, who are continually assessing their upcoming itineraries to ensure that they are operating in accordance with the latest advice from the relevant authorities.

Should a holiday be cancelled, our customers will be provided with notification and a full refund.

Any customer affected by a ‘significant change’ will be contacted by our dedicated team to discuss their options, including the right to a refund.

We also have a separate team working to help affected customers find their next perfect cruise.

What if my holiday changes whilst I am away?

Any decisions to make necessary changes to your holiday whilst you are away will be taken with your safety in mind.

If you have booked a flight inclusive package holiday and you need to be brought home from a different port of disembarkation from that anticipated, you can be assured that new flight arrangements will be made on your behalf and at no cost to you.

Should a change in cruise itinerary be necessary, you can rely on our cruise line partners to keep you updated of developments whilst the sailing is in progress.

If your holiday is cut short by the operator, you will be due a refund for any unfulfilled elements as well as brought home at the earliest opportunity at no further cost to you.

Travel to China

Currently the UK Government advise against all but essential travel to China. If you have planned upcoming travel to China, we suggest that you do not make any arrangements towards obtaining a visa at this point in time.

CLIA, ABTA and GOV UK: Latest advice, statements and policies

For country-specific advice, please see the UK Government’s information here.
For ABTA’s advice for consumers, please see here.
For the Cruise Lines International Association’s latest statement please see CLIA's site here.

Cruise Lines’ Coronavirus Policies and Updates

What are cruise lines doing to ensure the safety of passengers?

Customers will not be taken to destinations where the UK Foreign and Commonwealth Office advise against travel.

Cruise ships have well established practices for the prevention of spreading of illness. They are however taking additional steps prior to letting passengers aboard.

These include denial of boarding to passengers that:

Demonstrate symptoms of illness or show to have an elevated temperature during additional screening measures, including non-invasive temperature testing.
Have recently (usually within 14 days prior to embarkation) visited or passed through areas of heightened risk, or have been in contact with people that have recently visited or passed through areas of heightened risk.
Individual cruise line policies may vary and will change depending on the global situation. We’ve included links to some policies below.

For more information from individual cruise suppliers, please see the relevant pages below.

Royal Caribbean